Question 1

What can I do with Clinket?

Accepted Answer

Clinket helps you find local businesses, compare their services, prices and reviews, and book them. You can use Get Quotes to ask several businesses for a price at once, message them, and keep your bookings, invoices and messages in one place. Clinket works on the website and in the Clinket app, in Canada, the United States and India.

Question 2

Does Clinket cost anything for customers?

Accepted Answer

No. Searching, asking for quotes, booking and messaging businesses are free for customers, and Clinket does not add a booking fee. You pay the business for its work at the price it sets, so always check the price and what it includes before you confirm.

Question 3

How do I create an account?

Accepted Answer

Choose Create Account and follow the steps. We send a code to confirm your phone number or email address, so use details you can receive messages on. You can also continue with Google, Facebook or Apple.

Question 4

What are the ways to sign in?

Accepted Answer

You can sign in with a code sent to your phone by text message or WhatsApp, with a code sent to your email, with your email and password, with Google, Facebook or Apple, or with a passkey. Signing in with WhatsApp works only for an account that already exists; it never creates a new one. If a WhatsApp code does not arrive, you can ask for it by text message instead.

Question 5

Why does it say my phone number is already in use?

Accepted Answer

A phone number confirmed with a code can belong to only one active Clinket account at a time. If you see this message, you probably already have an account with that number, so try signing in with a code sent to it. A number that was only typed in and never confirmed does not block anyone. If your number used to belong to someone else, contact us through Help Center.

Question 6

How do I update my name, phone number, email or photo?

Accepted Answer

Open Profile Information in your account. Change the details you need and save them. A new phone number or email address must be confirmed with a code before it is used.

Question 7

How do I add or change my addresses?

Accepted Answer

Open Addresses in your account to add, edit or remove an address, or to choose your default one. When you book work that happens at your place, pick the address where the business should come.

Question 8

How do I change the app language?

Accepted Answer

Use the Language option in the menu or in your account settings. Clinket is available in English, French, Spanish, Hindi and Gujarati. Menus and help content change to your language, while text written by businesses or other customers stays in the language it was written in.

Question 9

Why did bookings from a business appear in my account?

Accepted Answer

When a business books for you, it saves the booking with the phone number or email you gave it. Once you confirm that phone number or email with a code in your Clinket account, the bookings, quotes, invoices and messages saved with it move into your account. Any messages you had already switched off stay off. A number or email that someone only typed in never connects records to your account.

Question 10

Who can see my details, and does Clinket sell them?

Accepted Answer

A business you book, ask for a quote or message sees what it needs for the job: your name, the contact details you used and, for work at your place, your address. Clinket does not sell your personal information. Your data is stored in Canada and the United States for customers in Canada and the United States, and in India for customers in India; some services, such as AI features and message delivery, run in other countries. The Privacy Policy explains this in full.

Question 11

How do I delete my account?

Accepted Answer

Open Delete Account in your account settings and confirm with the code we send you. Your account is switched off straight away and you are signed out everywhere. We then complete the deletion within the time the law allows, and keep only what the law requires, such as billing records and requests not to be contacted. You can also follow the steps on the Data Deletion page.

Question 12

How do I change or reset my password?

Accepted Answer

If you are signed in, open Change Password and follow the steps. If you cannot sign in, choose Forgot Password on the sign-in screen and use the code we send to your phone or email. If you always sign in with a code or with Google, Facebook or Apple, you can add a password with Set Password.

Question 13

How do I turn on two-step verification?

Accepted Answer

Open Security & MFA in your account and follow the steps on screen. Once it is on, Clinket asks for an extra code when you sign in, so someone who knows your password still cannot get in.

Question 14

How do Face ID, fingerprint sign-in and passkeys work?

Accepted Answer

Open Passkey Management and create a passkey on your phone or computer. After that you can sign in by unlocking your device with Face ID, a fingerprint, a screen lock or a PIN. Your fingerprint or face never leaves your device, and Clinket never receives it.

Question 15

Why was I signed out?

Accepted Answer

If you chose to stay signed in, you stay signed in on that device for up to 30 days, or until you have not used it for 7 days. If you did not, you are signed out after a day. Changing your password, email, phone number or two-step verification signs you out on every other device, to keep your account safe.

Question 16

How do I find a service or business?

Accepted Answer

Type what you need in the search bar, such as the job, the service or the business name. You can also open a category, choose your area and use the filters to narrow the results. Open a business's page to see its services, prices, hours and reviews.

Question 17

Why does Clinket ask for my location?

Accepted Answer

Your location helps us show businesses that serve your area and sort results by distance. You can allow it, pick a city instead, or continue without it. Your phone or browser settings decide whether Clinket can use your device's location.

Question 18

What should I compare before choosing a business?

Accepted Answer

Compare the services offered, prices and what they include, the areas served, opening hours, photos of past work, offers, ratings and reviews. If something is not clear, message the business before you book.

Question 19

How do recommendations and recently viewed work?

Accepted Answer

Clinket suggests services and businesses based on the categories and pages you have looked at. Recently viewed helps you get back to pages you opened before. Suggestions are only suggestions, so always check the business and the service before you book.

Question 20

What is a business's Clinket page?

Accepted Answer

It is the business's own public page on Clinket, with its details, services and prices, service areas, hours, photos, offers, ratings and approved reviews. Anyone can open it without signing in, and businesses often share its link with their customers.

Question 21

Why does a business show more than one location?

Accepted Answer

Because it works from more than one place, such as two shops or a separate unit. Each place can keep its own opening hours. Several locations do not change how you book: you choose the service you want and the business decides which of its places serves you.

Question 22

Which opening hours apply to me?

Accepted Answer

If all of a business's locations keep the same hours, you see them once. If they differ, you see the hours of the location that serves your area, with its name, and you can open the list of its other locations to compare. If the hours cannot be loaded, you can still request a booking and the business confirms a time with you.

Question 23

What does the Verified business badge mean?

Accepted Answer

It means the Clinket team checked the business's registration and the owner's identity, and its licence or insurance where the trade requires one. Most businesses on Clinket do not have this badge yet. It confirms only what was checked at that time, it is not a background check, and it can be removed. Other marks, such as From Clinket, Clinket Preferred, Clinket Partner or New, do not mean a business is verified, so still read reviews and confirm anything important before you book.

Question 24

What does Price on request mean?

Accepted Answer

The business has not set a fixed price for that service, usually because it depends on the job. Choose Ask for price to message the business and get a price. A service without a price cannot be booked online or added to your cart until the business gives you one.

Question 25

What does Set up by Clinket from public information mean?

Accepted Answer

Clinket built this page from information the business has published online, and the business has not checked it yet, so hours and prices may have changed. You cannot book it online until the business takes over its page, but you can send a message and we will email it to the business. If something on the page is wrong, choose Report wrong info. If it is your business, choose Is this your business?

Question 26

How do I book a service?

Accepted Answer

Open a business's page, choose a service, choose where the work happens, add the details asked for and pick an available date and time. Check the price and what it includes, then send your booking. If the business needs to accept it first, you are told as soon as it does.

Question 27

Do I need an account to book?

Accepted Answer

Yes. You can browse, compare and add services to your cart without signing in, but you need to sign in or create an account to send a booking or a quote request. This lets the business reach you about the job and lets you follow, change or cancel the booking later.

Question 28

How does the cart work?

Accepted Answer

The cart keeps the services you pick, grouped by business. You can change quantities or notes and remove items, and when you sign in your cart comes with you. When you book, each business gets its own booking, because each one confirms and manages its own work.

Question 29

How do offers and discounts work?

Accepted Answer

A business's offers appear on its page and with the services they apply to. Read the conditions and check the updated total before you confirm, because an offer may cover only some services, dates or situations.

Question 30

Where can I follow my booking?

Accepted Answer

Open Bookings and choose a booking to see its status, services, date and time, the business, your messages and what you can do next. We also tell you about important changes, such as when it is confirmed, a reminder before it, a cancellation or when the work is done.

Question 31

Why is my booking waiting for the business?

Accepted Answer

Many businesses check that they can do the work at the time you asked for before they accept a booking. The business has up to 48 hours to answer. If it declines or does not answer in time, the booking shows that, and you can book another time or another business.

Question 32

A business made a booking for me. What do I do?

Accepted Answer

You get a message with a link to the booking. Open it to check the details, and confirm it if the business asked you to. If it is not your booking, choose Not your booking? and we tell the business it may have the wrong contact details.

Question 33

Do I need an account to open a booking link from a message?

Accepted Answer

No. The link in a booking message shows that booking without signing in. To change or cancel it, message the business or see all your bookings, we send a 6-digit code to the phone or email the message came to, with no password needed. A link works for 60 days and only for the booking it was sent about.

Question 34

How do I reschedule a booking?

Accepted Answer

Open the booking and use the option to change the date or time when it is shown, then send the change. The business may need to accept the new time, so check the booking before you treat it as final. If you cannot change it, message the business.

Question 35

How do I cancel a booking?

Accepted Answer

Open the booking and choose Cancel. You can cancel a booking that is still waiting for the business at any time, and a confirmed booking up to the day before it. On the day of the booking, contact the business or Clinket support so it can be handled properly.

Question 36

How is a booking marked as done?

Accepted Answer

The business marks the work as started and then completed. You may be asked to confirm that the work is done, and after that you can leave a review. If the work was not done as agreed, tell the business through the booking straight away.

Question 37

What if the business does not come or something goes wrong?

Accepted Answer

Open the booking so you have its number, date and messages in front of you. Message the business through the booking first. If you cannot sort it out together, contact Clinket support through Help Center with the booking number.

Question 38

What if a booking or invoice in my account is not mine?

Accepted Answer

Open it, choose More options and then This isn't my booking or This isn't my invoice. We take it out of your account and tell the business it may have the wrong contact details. You can also do this from the link in a booking message without signing in. Anything you paid for online stays in your account; if it is not yours, contact the business.

Question 39

What happens if a business leaves Clinket?

Accepted Answer

A business can close its Clinket account only once it has no open bookings and no unpaid invoices, so you are not left with work half done. After it closes, its page and services stop appearing in search. Your own records stay with you: past bookings, invoices and the messages you exchanged remain in your account.

Question 40

What is Get Quotes?

Accepted Answer

Get Quotes lets you describe a job once and receive prices from businesses near you that can do it. Clear details, the location, your timing and photos help businesses understand the work before they reply.

Question 41

How do I ask businesses for prices?

Accepted Answer

Open Get Quotes, describe the work, choose the category and location, add your timing and details, and send it. You need to be signed in. Your request goes to suitable businesses near you, a few at a time, and we tell you when one sends a price or a message.

Question 42

How do I compare the prices I receive?

Accepted Answer

Open your request in Quotes to see each business's price, notes and timing, and open its page to read reviews. Ask questions before you decide, then accept the price you want or decline the ones that do not suit you.

Question 43

What happens when I accept a price?

Accepted Answer

The business you chose is told straight away and the other businesses see that the request is closed. Then follow the booking steps shown, so the date and time are agreed. Accepting a price and confirming the booking are two steps and may not happen at the same moment.

Question 44

Can I change or cancel a quote request?

Accepted Answer

Yes, while it is still open. Open the request in Quotes and edit or cancel it. A request also closes when it expires or after you choose a business.

Question 45

Can I pay online through Clinket?

Accepted Answer

Online payment through Clinket is not available everywhere yet, and each business decides whether to offer it. When it is available for your booking, you see the option to pay in the booking. Otherwise, agree how to pay directly with the business, and never send card details in a message.

Question 46

Why is there a temporary amount on my card?

Accepted Answer

When you pay a booking online, the amount is first held on your card while the work is waiting to be done. A hold is not the final charge: it is taken when the booking is completed, or released if the booking is cancelled before the work.

Question 47

How do I manage saved payment methods?

Accepted Answer

Open Payments in your account to see and remove saved payment methods. Card details are kept by our payment partners, Stripe or Razorpay, and Clinket never stores your full card number. We show only the card brand, last four digits and expiry date so you can recognise it.

Question 48

How do I ask for a refund?

Accepted Answer

For a booking you paid online, open the booking and use the refund option when it is shown, then give the reason. The business answers, and Clinket can look at the case if needed. The booking shows the decision and any refund. For anything you paid the business directly, ask the business.

Question 49

What if I do not recognise a charge?

Accepted Answer

Open the booking and its payment details first. If you still do not recognise the charge, contact Clinket support through Help Center with the booking number, date and amount so we can trace it.

Question 50

Where can I find my invoices and receipts?

Accepted Answer

Open Invoices in your account, or open the booking the invoice belongs to. You can view each invoice and download it as a PDF. A business can send you an invoice only once every item on it has a price, and an online payment also gives you a receipt.

Question 51

How do I message a business?

Accepted Answer

Use Message on the business's page, in a quote request or in a booking. Your conversations are kept together in Messages, where you can send text and photos and see when your message has been read.

Question 52

Who at a business reads my messages?

Accepted Answer

You are messaging the business, not one person, so whoever is looking after your enquiry answers. Larger businesses have several people who can reply and may pass your conversation between them so you are not left waiting. You always see the business name, and your whole conversation stays in one place.

Question 53

Can I mute, hide or block a conversation?

Accepted Answer

Yes. Open the conversation and use its options. Muting stops its alerts, hiding removes it from your own inbox without deleting the business's copy, and blocking stops new messages in that conversation.

Question 54

Why do I get WhatsApp messages from Clinket?

Accepted Answer

Clinket can send updates about your bookings, quotes and invoices on WhatsApp from Clinket's own WhatsApp number, and businesses can reply to you there. Offers and promotions come on WhatsApp only if you said yes to them. To stop WhatsApp messages, turn WhatsApp off in Notifications or reply STOP in the chat; you still get your updates in the app and by email.

Question 55

How do I leave a review?

Accepted Answer

After a booking is completed, open it or go to Reviews and choose Write a Review. Add a star rating, a title, your comments and photos if you like, then send it. Reviews are checked before they appear on the business's page.

Question 56

Can I edit, delete, vote on or report a review?

Accepted Answer

Open Reviews to edit or delete your own reviews when the option is shown. On other people's reviews you can mark them as helpful or not, and report a review that breaks the Community Guidelines.

Question 57

Can a business reply to my review?

Accepted Answer

Yes. A business can add a public reply to a review about it, and change or remove that reply later. The reply appears under your review, and we let you know when there is one.

Question 58

How do I choose which notifications I get?

Accepted Answer

Open Notifications in your account settings and choose, for each type of message, whether you get it in the app, by push, email, text message or WhatsApp. Types include bookings, reminders, quotes, invoices, messages, reviews, cart reminders and marketing. Some important messages, such as sign-in codes and security alerts, are always sent.

Question 59

How do I stop marketing messages?

Accepted Answer

We send offers and news only if you said yes to them. To stop them, switch off Marketing & Promotions in Notifications and Marketing Emails in Profile Information, or use the unsubscribe link at the bottom of any marketing email. Stopping marketing never stops the messages you need about your bookings, quotes, invoices or account.

Question 60

What happens if I reply STOP to a text or WhatsApp message?

Accepted Answer

Replying STOP to a text message from Clinket stops all text messages to that number, including booking updates, and replying START turns them back on. Replying STOP on WhatsApp stops WhatsApp messages, which you can turn back on in Notifications. You still get your updates in the app, by push and by email.

Question 61

Why am I not getting push notifications on my phone?

Accepted Answer

Check that notifications for the Clinket app are allowed in your phone's settings and switched on in Notifications in the app. Push notifications go only to a phone where you are signed in, so they stop when you sign out on that phone.

Question 62

I called a business and an AI answered. Why?

Accepted Answer

Many businesses on Clinket use an AI Assistant to answer calls they miss, calls after hours, or every call. Before anything else you hear that the call may be recorded and answered by an AI assistant, and the assistant introduces itself as the business's AI assistant. If you ask whether it is a person, it always tells you honestly that it is an AI. It speaks for that business, not for Clinket.

Question 63

What can a business's AI assistant do for me on a call?

Accepted Answer

It can answer questions about the business's services, prices, hours and areas from what the business has told it. It can request a booking for you, which the business then confirms, and change or cancel your booking after checking it is you. It can send you a quote, your booking details or an invoice by WhatsApp or email, take a message, or arrange for the team to call you back.

Question 64

How do I speak to a person at the business?

Accepted Answer

Just say you would like to speak to someone. The assistant cannot put your call through itself, but it takes a message or arranges a callback at a time that suits you, and passes it to the team. People at the business can also follow the call as it happens and join it.

FAQs

Getting started

Account

Security

Finding services

Bookings

Quotes

Payments

Inbox and messages

Reviews

Notifications

Phone calls

Help and policies