Terms & Conditions

Terms of Use

Effective Date: May 22, 2026

1. About These Terms

These Terms of Use (the “Terms”) govern your access to and use of the Clinket customer app, the Clinket business app, the Clinket websites (including every public business page), and the related services, features and communications we provide (together, the “Platform”). These Terms apply to you if you are located in India or if you use the Platform as offered for India.

By creating an account, signing in, ticking the box that accepts these Terms, or otherwise using the Platform, you agree to these Terms, to our Privacy Policy, Cookie Policy and Community Guidelines, and to the Business Verification Policy, each of which forms part of these Terms. If you visit the Platform without an account, the parts of these Terms that apply to visitors (including Section 20 on automated access, scraping and AI use) apply to you from the moment you access the Platform. If you do not agree, do not use the Platform.

If you use the Platform for a business, you accept these Terms both for yourself and for that business, and you confirm that you are authorised to do so.

2. Who We Are and Our Role

The Platform is operated by Clinket (“Clinket”, “we”, “us” or “our”). Clinket is a technology marketplace that helps independent local service businesses and professionals (“Providers”) to be found by, and to deal with, people looking for services (“Customers”). Clinket also gives Providers software tools to run their business, such as bookings, quotes, invoices, Contacts, a team inbox, the AI Assistant phone service, Outbound calls and Ask Clinket.

For the purposes of the Information Technology Act, 2000 and the rules made under it, Clinket acts as an intermediary for content that users publish or send through the Platform. For the purposes of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, Clinket operates a marketplace. Clinket does not provide the services listed on the Platform, does not employ Providers or their staff, does not supervise how services are performed, and is not a party to any contract for services between a Customer and a Provider. That contract is made directly between the Customer and the Provider.

Except for the limited checks described in Section 4, Clinket does not verify, vouch for or guarantee the identity, qualifications, credentials, licences, criminal history, character, work quality, safety practices, insurance, financial standing or conduct of any Provider. Clinket is not responsible for any service outcome, property damage, theft, burglary, personal injury, illness, harassment, abuse, fraud, delay, workmanship issue, missed appointment, payment dispute or any other act or omission of a Provider or a Customer, except to the extent the law makes Clinket responsible.

3. Definitions

Account means a personal Clinket account that one person uses to sign in.
Business means a Provider’s business on the Platform, which may have one or more team members and one or more Locations.
Primary owner means the person who holds the Business on the Platform and is responsible for it. Each Business has exactly one Primary owner.
Team member means a person the Primary owner or an authorised team member invites to work in a Business, with one or more roles such as Administrator, Operations manager, Sales representative, Dispatcher, Technician, Catalogue manager, Finance, Contractor or Read-only auditor.
Public page means a Provider’s public Clinket page and the public pages for its services.
Customer request means a request a Customer posts through “Get Quotes” so that suitable nearby Providers can respond with quotes.
AI Assistant means the optional phone service that answers calls to a Business’s assistant number using artificial intelligence.
Outbound calls means the optional feature through which a Business asks the AI Assistant to call people on its behalf, including campaigns, individual calls and callbacks.
Contacts means the people whose details a Business keeps on the Platform, including its customers and anyone it uploads or calls.
Ask Clinket means the feature that lets a Business ask questions about its own documents and records.
Content means any text, photos, videos, audio, documents, prices, reviews, messages, listings and other material on or sent through the Platform.

4. Business Verification

Most businesses on Clinket have not been verified by Clinket. Clinket’s team may give a business the Verified business mark after checking the business’s registration, the owner’s identity, and the business’s licence and insurance where its trade requires them. The mark cannot be bought, and Clinket can remove it at any time. Our Business Verification Policy explains what we check and the other marks you may see.

The mark confirms only what our team checked at the time. It does not guarantee that a document is genuine, that the business is still in good standing, or the quality, safety or honesty of its work.
Clinket does not carry out police verification or criminal record checks, inspect premises, check references or test skills, and does not keep checking licences and insurance after the mark is given.
A business without the mark has not been verified. Other marks, such as From Clinket, Clinket Preferred, Clinket Partner and New, do not mean that a business has been verified.

Before booking, paying or admitting any Provider into your premises, you are responsible for satisfying yourself that the Provider is suitable, lawful, qualified, insured and trustworthy. Where appropriate, ask the Provider directly for identity documents, licences, references and proof of insurance, and check them independently.

5. Eligibility

You must be at least 18 years old and legally competent to enter into a binding contract under the Indian Contract Act, 1872. The Platform is not intended for anyone under 18. If we learn that a person under 18 is using the Platform, we may suspend or remove the account.

6. Accounts, Sign-in and Security

You can create an account and sign in with your email address and password, with a one-time code sent by SMS, WhatsApp or email, with a passkey, or with a supported sign-in service such as Google, Facebook or Apple. Signing in with WhatsApp works only for an existing account. You must give accurate and current information, keep your phone number and email address up to date, and keep your password, devices and codes secure. Never share a one-time code with anyone, including someone who says they are from Clinket.

You are responsible for everything done through your account. Tell us at once at support@clinket.com if you think someone else has used your account. For your protection, we may end your sign-in sessions, ask you to sign in again, or ask you to confirm a code before a sensitive change.

A booking, quote or invoice is connected to your account only through a phone number or email address that you have confirmed with a code. If a Provider records you with details you have not confirmed, those records stay separate until you confirm the contact. If a booking or invoice is shown to you that is not yours, use the “This isn’t my booking” or “This isn’t my invoice” option, or contact support.

7. Business Accounts and Teams

A Business is created and held by its Primary owner. One account can be the Primary owner of only one active Business, but it can be a team member of other Businesses and can also use the Platform as a Customer.

Responsibility. The Primary owner is responsible for the Business, for everyone invited into it, for the roles they are given, and for everything they do on the Platform. Team members act on behalf of the Business, and their actions are treated as the actions of the Business.
Business data. As between the Business and its team members, the Business owns its business data, such as its bookings, quotes, invoices, Contacts and conversations. When a team member leaves, the business data stays with the Business.
Visibility. Team members’ names, email addresses and phone numbers are visible to people in the Business whose roles allow them to manage or view the team. By joining a Business, a team member accepts this.
Activity history. The Platform keeps a history of who did what in the Business, including actions taken by the Clinket team when it helps a Business. Entries are generally kept for 90 days, and entries about invoice payment details for 365 days.
Removing a member. Removing a team member ends that person’s access to the Business at once. The history of what they did is kept, and work assigned to them can be reassigned.
Ownership transfer. The Primary owner can transfer the Business to another team member, who must accept the transfer. The Primary owner cannot be suspended or removed by other team members.
Seats. Each plan allows a set number of team members, as shown in the app. If a Business moves to a plan with fewer seats, existing team members keep their access, but new invitations may be blocked until a seat is free.
Closing a Business. Only the Primary owner can close a Business. Closing it removes its public page and listings and ends its team’s access. Customers keep their message history, and we keep the records the law requires us to keep.

8. Business Profiles Prepared by Clinket and Claiming Them

To help Customers find local services, Clinket may prepare a public page for a business that has not yet joined Clinket, using information that the business has made publicly available, such as its name, services, prices, opening hours, address and business contact details. Such a page is marked as set up by Clinket from public information, and it does not accept online bookings until the business claims it.

Claiming. The owner of the business can claim the page by using the claim link we send or by choosing “Is this your business?” and confirming a code sent to the business’s contact details. When you claim a page, the account becomes yours, you must review all the information on it, and from then on you are responsible for it as a Provider under these Terms.
Corrections and removal. Anyone can use “Report wrong info” on the page. The business can also ask us to correct the page or to remove it by writing to support@clinket.com.
How we contact an unclaimed business. Until a page is claimed, we contact the business only by email, never with marketing, and every such email contains a link to stop further emails. If the email address is not yours, you can tell us so through that link and we will remove it.
Prices. A service with no published price is shown as “Price on request”. Customers ask the business for a price before booking.

9. Provider Responsibilities

If you use the Platform as a Provider, you must:

Describe your business and services accurately and keep them up to date, including your business name, address, contact details, service areas, prices, taxes, availability, cancellation terms and any limitations. You must give us any information that the Consumer Protection (E-Commerce) Rules, 2020 require a marketplace to display about a seller, and you confirm that the information you publish is accurate.
Set your own prices and show the total price a Customer will pay, including any taxes and charges, without hidden or misleading elements.
Hold and maintain every licence, permit, registration (including GST registration where applicable) and insurance that the law requires for the services you offer, and comply with all applicable tax obligations and central, state and local laws.
Perform your services professionally, lawfully and safely, and honour the bookings and quotes you accept.
Deal directly with Customers about performance, quality, cancellations, refunds and complaints about your services, and respond to complaints that we pass to you within a reasonable time.
Not misrepresent your identity, qualifications, affiliations, reviews or verification status.
Use Customers’ and Contacts’ personal data only for the purpose for which you received it, as described in Section 18, and keep it secure.
Make sure that the information you give the AI Assistant, Outbound calls and Ask Clinket is accurate, and review the bookings, quotes, messages and follow-ups they create.

10. Customer Responsibilities

If you use the Platform as a Customer, you must:

Give accurate booking and contact details and keep your appointments, or cancel them in good time.
Communicate respectfully with Providers and their staff.
Use your own judgement before booking any service, including, where you consider it sensible, asking for and checking identity documents, licences, references and insurance directly with the Provider.
Take reasonable precautions for your personal safety and the security of your property, and make sure your premises are reasonably safe for any Provider you admit.
Try to resolve service disputes directly with the Provider first.
Report any suspected fraud, misconduct or safety concern to us at support@clinket.com or through the in-app reporting options.

When you phone a business that uses the AI Assistant, you may be speaking to an AI, and the call may be recorded, as explained in Section 14. If you call from a phone number that is linked to your Clinket account or to the business’s records, the AI Assistant may recognise you by that number and greet you by name.

11. Search, Ranking and Listing Information

Search results show only Providers and services that are relevant to what you searched for and that serve your area. Among relevant results, the order depends mainly on distance, whether the Provider comes to your address, ratings and reviews, how responsive and reliable the Provider has been, whether a business has recently joined, and whether a live offer applies. A Provider on the Premium plan receives a small advantage when results are otherwise very close, and Premium Providers are offered suitable Customer requests before Providers on the Free plan. A business with the Verified business mark may also appear slightly higher when results are otherwise very close. Where the app offers it, you can also sort results in another way, such as by rating.

Prices, availability and descriptions on a public page are set by the Provider (or, for a page prepared by Clinket, taken from public information until the business claims it). Clinket does not change a Provider’s prices and does not show prices or offers in a way that is intended to mislead. Reviews are written by Customers and are subject to our Community Guidelines.

12. Bookings, Quotes, Customer Requests and Cancellations

Bookings. Customers can request bookings through the Platform. A booking is confirmed only when the Provider accepts it. Providers may accept, decline, reschedule or update bookings. Clinket does not guarantee that a booking will be confirmed, how quickly a Provider will respond, or that a service will be completed.
Customer requests and quotes. When a Customer posts a Customer request through “Get Quotes”, the Platform shares it with suitable nearby Providers, who may respond with a quote. A quote is the Provider’s offer; the Customer decides whether to accept it.
Cancellations. The Provider’s cancellation terms, if any, are shown before a Customer books, and they must be fair and lawful. Clinket does not currently charge Customers any fee for searching, requesting quotes or booking, and it does not impose cancellation charges on Customers. If Clinket introduces any fee, it will be shown clearly before you commit.
Records. The Platform keeps booking, quote and invoice records for limited periods, as described in the Privacy Policy. Keep your own copies of anything you need for your records.

13. Messages and Notifications

The Platform sends messages by in-app notice, push notification, email, SMS and WhatsApp. WhatsApp messages are sent through Meta’s WhatsApp service from a shared Clinket business number for India. Message delivery depends on third-party networks and services, and we cannot guarantee that every message will arrive.

Service messages. We send messages that are needed to provide the Platform, such as sign-in codes, booking and quote updates, invoices, security notices and account notices. You can manage some of these in your settings, but you cannot turn off messages that are essential to your account or to a transaction.
Marketing. We send marketing messages only if you have opted in. You can opt out at any time, and opting out of marketing never stops important service messages.
Messages between users. Messages between Customers and Providers are stored by the Platform so that both sides can see the conversation. Do not use messages to send content that breaks these Terms.
Your rights under telecom rules. Nothing in these Terms limits any right you have under the Telecom Regulatory Authority of India’s rules on unsolicited commercial communications, including your do-not-disturb preferences.

14. The AI Assistant Phone Service

The AI Assistant is an optional add-on for Providers. When it is switched on, calls to the Business’s assistant number can ring the Business first and be answered by the AI Assistant when the Business does not answer, outside business hours, or at once, depending on the settings the Business chooses.

14.1 What callers are told, recordings and transcripts

AI disclosure. At the start of each call that the AI Assistant may answer or that may be recorded, the caller hears a notice that the call may be recorded and answered by an AI assistant. A Business must not set up, instruct or encourage the AI Assistant to claim to be a human. The AI Assistant also tells callers that it is an AI assistant when it greets them.
Recordings. Call recording is switched on by default and the Business can switch it off. When it is on, the call is recorded from just after the notice, including any part where a member of the Business speaks to the caller.
Transcripts and summaries. The Platform makes transcripts and AI-written summaries and suggested follow-ups for calls, and shows them to the Business.
How long we keep them. Clinket keeps call recordings, transcripts and summaries for 90 days. Phone carriers may keep their own copies under their own policies. A Business that downloads a recording is responsible for its own copy.
No voiceprints; recordings help improve our AI only if the Business allows it. Callers are recognised by their phone number, not by their voice. We do not create voiceprints or other biometric identifiers. Clinket uses call recordings, transcripts and summaries to improve its AI only when the Business has left on the setting “Use call recordings to improve the Clinket AI assistant” in its AI Assistant settings; the Business can turn it off at any time. We never sell them, share them with other businesses or use them for advertising, we do not use messages for this, and our AI provider (Microsoft Azure OpenAI) does not use them to train its own models. The Business is responsible for giving its callers any notice that its local law requires.
When the AI is not used. If the Business has switched the AI Assistant to private mode, or has used up its available minutes, calls are forwarded to the Business without the AI and without recording.
Extra notice. The Business is responsible for giving any additional notice or obtaining any additional consent that the law requires for its calls.

14.2 What the AI Assistant can do, and its limits

Using the information and instructions the Business gives it, the AI Assistant can answer questions, take messages, arrange callbacks, send quotes and information by WhatsApp or email, and create booking requests. A booking request created by the AI Assistant becomes a booking only when the Business confirms it. A caller can also ask the AI Assistant to stop future calls from the Business, and that request is recorded and honoured.

AI can make mistakes. It may misunderstand a caller, give incomplete or wrong information, or fail to complete a task. The Business is responsible for the information and instructions it gives the AI Assistant, for the answers given on its behalf, and for reviewing the bookings, quotes, messages and contacts the AI Assistant creates.

14.3 Phone numbers

Assistant phone numbers belong to Clinket or its telephone carriers. Clinket licenses a number to the Business only while the AI Assistant service is active. The Business does not acquire any ownership of the number, and the number cannot be transferred to another provider.
When the service ends, Clinket holds the number for a short period, which the app shows, so the Business can restore the service. After that, the number may be returned to the carrier or given to another business.
If the Business keeps its own existing number, it does so by forwarding calls from that number to its Clinket number. The Business is responsible for its forwarding settings and for any charges its own phone company makes.

Not an emergency service. The AI Assistant cannot call or connect anyone to emergency services such as 112, and it must never be relied on in an emergency. Callers with an emergency should hang up and call emergency services directly.

15. Outbound Calls and Calling Permissions

Outbound calls lets a Business ask the AI Assistant to call people on its behalf. When the AI Assistant makes an Outbound call, the Business is the caller. Clinket provides the tool and does not decide whom the Business calls or why.

Service calls only in India. In India, Outbound calls may be used only for service and transactional calls, such as calls about a booking, quote, invoice, appointment or request the person has made. Promotional calls are not available in India, and a Business must not use a service call to sell, advertise or promote anything.
The Business’s legal duties. The Business is responsible for having every permission the law requires for each call and for complying with the Telecom Commercial Communications Customer Preference Regulations, 2018 of the Telecom Regulatory Authority of India, any directions made under them, the Telecommunications Act, 2023, the Digital Personal Data Protection Act, 2023 and every other applicable law. Before calls can be made in India, Clinket must record a declaration for the number the calls will come from, and the Business must give us accurate information for it.
What Clinket checks, and what it does not. Before each call, the Platform checks the Business’s own stop list, Clinket’s platform-wide stop list, the permitted calling hours (in India, only between 9 a.m. and 9 p.m. in the person’s local time, and never outside the Business’s own calling hours) and limits on how often a person can be called. Clinket does not check national do-not-disturb or do-not-call registers. The Business must make sure that each call it asks for is permitted.
How calls begin. At the start of every Outbound call, the AI Assistant says that it is an AI assistant calling for the Business and explains why it is calling. It does not share the reason for the call with anyone other than the intended person. Calls are recorded only if the Business has recording on, and only after the person has heard the notice that the call is recorded.
Stop requests. When a person asks not to be called again, whether during a call, through a link we send, or through the Business, the request is honoured permanently unless that person later changes it. Stop records are kept for as long as the Business exists and for 5 years after it closes, so that they keep working. A Business must never try to get around a stop request.
Calling permissions records. The Platform keeps records of the permissions and stop requests that apply to each Contact. The Business must keep them accurate and must not record a permission that it does not have.
Our right to pause. Clinket may pause a campaign or individual calls, or suspend Outbound calls for a Business, if there are many stop requests, early hang-ups, complaints, carrier warnings, or any other sign that calls may be unwanted or unlawful.

The Business indemnifies Clinket under Section 27 for any claim, penalty or loss arising from calls or messages made at its request.

16. Ask Clinket and Other AI Features

Ask Clinket lets a Business ask questions about its own documents and records. Each team member sees only what their role allows. Documents and questions are processed by Microsoft Azure AI services on our behalf. Other AI features on the Platform help to read uploaded documents, write descriptions, draft call scripts and suggest follow-ups.

AI answers and drafts can be wrong, incomplete or out of date. Check them before you rely on them, and do not treat them as professional legal, tax, financial or medical advice. You are responsible for the documents you upload and for how you use the results. We do not use your documents, questions or answers to train AI models.

17. Plans, Fees, Minutes and Payments

17.1 Provider plans and add-ons

Plans. Providers can use the Free plan or the paid Premium plan. The AI Assistant is a separate paid add-on that can be added to either plan, and extra minutes can be bought as minute packs (“Buy more minutes”). The features, limits and prices of each plan and add-on are shown in the app before you buy.
Minutes. Minutes included with the AI Assistant add-on or a plan are for the current billing period and do not roll over. Minutes from minute packs roll over to later billing periods. If you switch on automatic top-up, a minute pack is bought automatically when your minutes run low. Any trial minutes have the limits shown when they are given.
Automatic renewal. Paid plans and add-ons renew automatically each billing period, and you authorise us and our payment processor to charge your chosen payment method, including through a UPI AutoPay or card mandate, until you cancel. You will receive the advance notices of charges that the Reserve Bank of India’s rules on recurring payments require.
Cancellation. You can cancel at any time in the app. Cancellation takes effect at the end of the period you have already paid for, and you keep the paid features until then.
Failed payments. If a payment fails, we retry it during a grace period. If it still fails, the Business moves to the Free plan and paid add-ons stop.
Price changes. We will tell you in advance before a new price applies to your plan or add-on. If you do not agree, you can cancel before the new price applies.
Refunds. Fees are not refunded for partial periods or unused minutes, except where the law requires a refund or where we have charged you in error.
Taxes. Fees are subject to Goods and Services Tax (GST) at the applicable rate, which is shown on your invoice. Providers who are registered for GST should keep their GST details up to date so that the correct invoice is issued.

17.2 Payment processing

Payments in India are processed by Razorpay. Clinket never stores full card numbers; our payment processor holds them. Your use of a payment method is also subject to the terms of your bank, card issuer or UPI app.

17.3 Payments for services

Unless the app shows that you can pay for a booking online through Clinket, payment for a service is made directly between the Customer and the Provider, and any advance, refund, cancellation fee or settlement is a matter between them. Online payment for bookings is not available everywhere. Where it is offered, the payment terms shown at checkout apply in addition to these Terms.

18. Personal Data That Providers Handle

Our Privacy Policy explains how Clinket handles personal data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 and the rules made under it.

When a Business adds, uploads or imports details about its Contacts or customers, records calls, or uses Outbound calls, Ask Clinket or Contacts for its own purposes, the Business decides why and how that personal data is used and acts as the Data Fiduciary for it. Clinket processes that data on the Business’s behalf to provide the Platform. The Business must:

have a lawful basis, give any notice and obtain any consent that the law requires before giving us personal data or asking us to call or message anyone;
upload only data it is entitled to use, and keep it accurate;
respond to requests from people about their own data and tell us promptly if it needs our help to do so; and
not ask us to use personal data in a way that the law or these Terms do not allow.

19. Reviews and User Content

You keep ownership of the Content you submit, including listings, photos, documents, licences, certificates, messages and reviews. You grant Clinket a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to host, store, copy, use, adapt (for example, by resizing, translating or formatting), display, publish and distribute that Content to operate, secure, improve and promote the Platform. This licence lasts for as long as the Content is on the Platform and for a reasonable time afterwards to remove it from backups and caches; it continues for reviews and for Content that others have already shared or that we must keep by law.

If you are a Provider, you also allow Clinket to show your public page and public Content on the Platform and to make them available to search engines and AI assistants, so that people can find your business.

You confirm that you own or have permission to use all Content you submit, that it is accurate, and that it does not break these Terms or the law. Reviews must reflect a genuine experience. We may remove or refuse Content that breaks these Terms or the Community Guidelines, but we do not review all Content before it is published.

20. Automated Access, Data Scraping and AI Use

This Section applies to everyone who accesses the Platform, whether or not they have an account, and whether they act directly or through software, a contractor or any other person. By accessing the Platform, you agree to it.

20.1 What we welcome

We want search engines and AI assistants to find, show and quote public Clinket pages so that people can find local services. You may do so only if you:

obey our robots.txt file and any crawler rules we publish;
access only public pages, at a reasonable rate;
show the information accurately and up to date, attribute it to Clinket, and link to the Clinket page it came from;
do not present the information as your own or as coming from anyone other than Clinket and the business concerned; and
do not store, compile or re-publish the information as a database, list or dataset.

20.2 What is prohibited without our prior written agreement

Scraping, crawling, spidering or bulk downloading listings, Providers, services, prices, offers, reviews, ratings, photos, opening hours or contact details.
Building, enriching or selling any directory, database, dataset, lead list or competing marketplace or service using Clinket Content.
Using Clinket Content to train, fine-tune or evaluate AI models for a competing product, or to sell or license the data.
Collecting Providers’ or Customers’ contact details to contact them outside the Platform for marketing.
Using the app’s private data connections or any interface other than our public pages, or exceeding any rate limit.
Getting around any technical limit, block, CAPTCHA, sign-in requirement or other access control.
Disguising automated access as a person, rotating addresses or identities to avoid limits, or using accounts created for that purpose.
Framing or mirroring the Platform, or any part of it, on another site or service.

20.3 Our rights

The Content on the Platform belongs to Clinket and to the businesses and users who provided it. The selection, arrangement and compilation of listings, services, prices, reviews and other information on the Platform is Clinket’s work and is protected by the Copyright Act, 1957 and other laws. Unauthorised access to, or downloading, copying or extraction of data from, the Platform may also be an offence and give rise to liability for compensation under the Information Technology Act, 2000, including section 43.

We may block or limit any automated access, withdraw the permission in Section 20.1 at any time for anyone, and seek every remedy available to us, including an injunction, damages and recovery of our costs. To ask for permission for any use not allowed above, write to legal@clinket.com.

21. Intellectual Property

The Platform, including its software, design, text, graphics, the name and logo “Clinket”, and all related trade marks, is owned by Clinket or its licensors and is protected by law. We give you a limited, personal, non-exclusive, non-transferable and revocable permission to use the Platform in line with these Terms. You must not copy, modify, distribute, sell or lease any part of the Platform, or reverse engineer or attempt to extract its source code, except where the law expressly allows it.

If you believe Content on the Platform infringes your copyright, trade mark or other rights, write to our Grievance Officer as described in Section 28, identifying the work, the Content and the place where it appears, and we will act on your complaint as the law requires.

22. Prohibited Conduct

In line with rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not host, display, upload, modify, publish, transmit, store, update or share any information that:

belongs to another person and to which you have no right;
is obscene, pornographic, paedophilic, invasive of another person’s privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups on grounds of religion or caste with the intent to incite violence;
is harmful to children;
infringes any patent, trade mark, copyright or other proprietary right;
deceives or misleads the recipient about the origin of the message, or knowingly and intentionally communicates information that is patently false or misleading;
impersonates another person, including through AI-generated or altered images, video or audio;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, causes incitement to any offence, prevents the investigation of any offence, or insults another nation;
contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functioning of any computer resource; or
violates any law in force.

You must also not:

post false, misleading or fake listings, prices, reviews or ratings, or offer illegal, exploitative or sexually explicit services;
harass, threaten, stalk or dox anyone, or discriminate against anyone;
upload forged or altered identity documents, certificates or licences, or falsely claim a verification, certification or affiliation;
use the AI Assistant, Outbound calls, messages or any other feature to send spam or unlawful, unwanted or misleading calls or messages;
attempt to gain unauthorised access to the Platform or other accounts, test or breach our security, or disrupt or overload the Platform;
break Section 20 on automated access, scraping and AI use; or
ask users to move a transaction off the Platform in order to avoid these Terms or the protections of the Platform.

We may remove or disable access to Content that breaks this Section, suspend or end accounts, keep removed Content and related records for the period the law requires, and report unlawful conduct to the authorities. Where the law requires, we will provide information to government agencies that are lawfully authorised to ask for it. We will remind you of these rules at least once a year.

23. Assumption of Risk for In-Person Services

Booking a service through the Platform often involves admitting a person you do not know into your home, business premises, vehicle or another place, or visiting a Provider’s premises. Such meetings carry real-world risks that Clinket cannot foresee, prevent or control, including theft, burglary, property damage, bodily injury, assault, harassment, sexual misconduct, fraud, identity theft, deceptive pricing, no-shows, poor workmanship, loss of valuables, data loss, exposure to communicable disease and failure to follow safety standards.

To the maximum extent permitted by law, you accept these risks as your own. Clinket has no duty to inspect, vet, supervise or guarantee the safety of any Provider, Customer, premises or service. You are responsible for using sound judgement about which Providers you engage, whom you admit to your premises, and what precautions you take before, during and after any service. In an emergency, contact emergency services on 112.

24. Suspension, Termination and Account Deletion

We may suspend, restrict or end your account, a Business, a listing or any feature (including the AI Assistant or Outbound calls), with or without prior notice, if we reasonably believe that you have broken these Terms or the law, that you create a risk to safety or security, or that you expose Clinket or other users to legal or reputational harm. Where it is reasonable and lawful to do so, we will tell you the reason and give you a way to respond.

You can stop using the Platform at any time. You can ask to delete your account in the app or by writing to support@clinket.com. We deactivate the account at once and complete its deletion within the time the law requires, keeping only what the law requires or permits us to keep, such as tax and billing records, stop records for calls and messages, and records needed to prevent fraud or to deal with disputes. Deleting your account does not close a Business you own; close the Business separately, or transfer it first.

Sections 2, 4, 18 to 23 and 25 to 29, and any other terms that by their nature should continue, continue after your account ends.

25. Disclaimers

The Platform is provided “as is” and “as available”. To the extent the law allows, Clinket does not promise that the Platform will be uninterrupted, secure or free from errors, that listings, prices, prepared pages or AI results are accurate or complete, that messages or calls will be delivered, or that any Provider or service is fit, safe, lawful or of good quality. Nothing in these Terms excludes any right you have as a consumer that cannot be excluded by law.

26. Limitation of Liability

To the maximum extent permitted by law, Clinket and its affiliates, officers, employees, contractors and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss, claim or demand arising from or relating to: any Provider’s or Customer’s identity, conduct, service, omission, negligence, fraud or misconduct; service performance; theft or burglary; personal injury, illness or death; property damage; loss of data, profits or business; a missed call, message or booking; an AI error; disputes between users; or any other matter outside Clinket’s reasonable control.

If liability cannot be excluded under applicable law, Clinket’s total liability to you for all claims combined will not exceed the lower of the amount you paid directly to Clinket (excluding amounts paid to or for the benefit of Providers) in the three months before the event giving rise to the claim, or INR 5,000.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence, to the extent mandatory law prohibits its exclusion.

27. Indemnity

To the extent permitted by law, you agree to indemnify, defend and hold harmless Clinket, its affiliates and their officers, directors, employees, contractors and agents from and against all claims, losses, damages, penalties, liabilities, costs and expenses (including reasonable lawyers’ fees) arising out of or relating to: your Content; your conduct; the services you offer or receive; your breach of these Terms or of the law; the personal data you give us or ask us to process; and, if you are a Provider, every call and message made at your request or on your behalf through the AI Assistant, Outbound calls or any other feature, including any breach of telecom, consumer protection or data protection law.

28. Grievance Redressal (India)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, in each case as amended or replaced from time to time, Clinket has appointed a Grievance Officer to receive and resolve complaints about the Platform, including complaints about Content, these Terms, our services and personal data.

Grievance Officer contact: legal@clinket.com. Please include your name, contact details, a description of the complaint and, where relevant, the link to or a screenshot of the Content concerned.
Acknowledgement: within twenty-four (24) hours of receipt.
Resolution: within fifteen (15) days of receipt. A request to remove Content that breaks rule 3(1)(b) of the 2021 Rules, and a complaint about Content that shows a person in a sexual act or conduct, exposes their private areas, shows them nude or impersonates them (including in altered or AI-generated form), will be acted on within the shorter times the 2021 Rules set.

If you are not satisfied with the Grievance Officer’s decision, you may appeal to the Grievance Appellate Committee established by the Government of India within the time the 2021 Rules allow. Customers may also approach the National Consumer Helpline or a consumer commission under the Consumer Protection Act, 2019. Complaints about personal data are handled as described in the Privacy Policy, which also explains how to approach the Data Protection Board of India.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The Consumer Protection Act, 2019 and the rules made under it, the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 — in each case as amended, re-enacted or replaced from time to time — apply to the extent they apply mandatorily to you as a user located in India. Nothing in this Section deprives a consumer of any right to bring a complaint before a consumer commission established under the Consumer Protection Act, 2019. The parties submit to the non-exclusive jurisdiction of the courts of competent jurisdiction in India.

30. Changes to These Terms

We may update these Terms from time to time, for example to reflect new features or changes in the law. When we make changes, we will show you the updated Terms and you will need to review and accept them before you continue to use the Platform with an account. Visitors without an account are bound by the version shown on the Platform when they access it. If you do not agree to the updated Terms, stop using the Platform and, if you wish, delete your account.

If any part of these Terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a company that takes over the Platform, and we will tell you if we do.

31. Contact

Email: legal@clinket.com • Support: support@clinket.com • Grievance Officer: legal@clinket.com